Privacy Policy

1. Introduction

At Reelvis.com, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services.

2. Cookies Policy

We use cookies to enhance your browsing experience. Cookies are small files stored on your device to collect and store information about website usage.

  • Types of Cookies:
    • Functional cookies for site operation.
    • Analytical cookies for usage insights.
    • Marketing cookies for targeted content.
  • Your Choices: You can manage or disable cookies in your browser settings. Please note this may affect some site functionalities.

3. Data Collection

We collect personal and usage information to enhance our services and provide a seamless user experience.

3.1. Types of Data Collected

  • Automatically Logged Data: Includes IP addresses, browser type, operating system, and site activity to analyze trends and improve service delivery.
  • User-Provided Data: Such as email addresses for account creation and access, and project-related details (e.g., scripts, images) for generating AI-enhanced videos.

We only process special categories of personal information with your explicit consent. Data may be collected directly from you or authorized third parties.

3.2. Third-Party Data Processors

For payment processing, we use Stripe, which securely handles payment information.

4. Data Sharing and Third-Party Processing

We collaborate with trusted third-party providers to monitor and improve service performance:

  • Google Analytics: Tracks website usage to provide insights into user behavior. For more information, visit Google’s Privacy Policy.
  • Meta Platforms, Inc. (Facebook, Instagram): We comply with Meta’s Platform and Data Use Policies to improve your experience with content distribution. Refer to Meta’s Privacy Policy for details.
  • TikTok: Our service utilizes TikTok APIs for video distribution with your explicit consent. Learn more from TikTok's Privacy Policy.

4.1. International Data Transfers

If your data is transferred outside the EU, it will only occur under GDPR-compliant mechanisms to ensure your privacy is upheld.

We never sell your data and use it strictly for service enhancement, security, and legal compliance.

5. Consent for Marketing Communications

With your permission, we may send you promotional materials, updates, and offers relevant to our services.

  • You can opt in or out of these communications during account setup or via your account settings at any time.

6. AI and Automation Transparency

Our platform uses AI to enhance your experience:

  • AI processes the information you provide to generate video scripts and recommendations.
  • No automated decisions are made that significantly affect your rights without human oversight.

7. Accessibility Commitment

We are dedicated to making Reelvis.com accessible to all users, including those with disabilities. If you have any suggestions to improve accessibility, please contact us at [email protected].

8. Location of Data Processing

Your data may be processed at Hunter Engineering Company data centers in Germany. By using our services, you consent to this data processing location.

9. Your Rights

You have the right to control your personal data in accordance with applicable laws, including the GDPR if you're an EU/EEA resident. Your rights include:

  • Accessing, updating, or deleting your personal data.
  • Rectifying inaccurate or incomplete data.
  • Objecting to or restricting the processing of your data.
  • Requesting data portability in a structured, machine-readable format.
  • Withdrawing consent at any time, where applicable.

To exercise these rights or request data deletion, contact us at [email protected].

You may lodge complaints with your local data protection authority if you believe your rights have been violated.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services.
  • Comply with legal requirements.
  • Fulfill your data deletion requests.
  • Data retention policies are designed to minimize storage duration while ensuring service quality and legal compliance.

11. Children's Privacy

Reelvis.com is not directed at individuals under 18 years old. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us immediately.

12. Payments

We use Stripe for secure payment processing. Your payment information is handled directly by Stripe under Stripe’s Privacy Policy.

13. Security Measures

We implement robust measures to protect your personal information from unauthorized access, alteration, or disclosure. While no system is completely secure, we continuously improve our practices to safeguard your data.

14. Contact Us

For questions or concerns about this Privacy Policy, contact us at: Email: [email protected]

15. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically.